Frequently Asked Questions & Safety

How do I connect with dog owners on the website? 

Once your membership to dogshare has been approved, you will be able to login to the website and see local dog owners listed on the 'Matches' map. 

View the profiles of local pooches and their humans and then shoot a chat message to those that you think you'd be keen to get to know. 

How do I find a dog helper to assist me with my dog? 

If you are keen to access our volunteer cohort (and why wouldn't you?) just make sure you have the option "Find non dog owners to assist with my dog" ticked and you will be able to see these guys on your map also. They are represented by a green person icon on the map. 

How is my information used and shared and with who?

Your name and profile picture are available on the website for our members to see. This is not available to view for non members. 

Your email address is not visible on the website at all. 

Your name is displayed within the website to other Dogshare users only via the chat feature, ‘your name’ is the exact text that you enter in the ‘Your Name’ field when registering. 

As a dog owner, all the ‘dog’ information and photos that you upload onto the website are available to other dogshare members when they view your profile. 

We also use your dog profile picture to help promote and attract others to the website via our social media channels, please let us know if you don't want this to happen. 

We don't sell data or lists to third parties. 

What if I don’t want to leave my dog with anyone, just find a few dog mates?

If you are looking for someone to walk your dog with or just meet to socialise your pups at the park, tick the park playdate and walking options and just make it clear when you meet your dog-match that you are really after dog hook-ups that don’t involve you leaving your dog alone with someone else. 

I feel uncomfortable about the idea of a stranger looking after my dog.

So do we. Dogshare is absolutely not about leaving your beloved dog with a total stranger. We operate in small local hubs where people get to know other dog owners and lovers around them. These little hubs create a bit of a trust network within themselves as it's quite common for people to have a degree of separation to locals anyway and once you realise that 'the lady in the red house at the end of the street' or 'Bob from the coffee shop' is a dog-nut, you will have plenty more to talk about. 

Here is a guide to how your Dogshare journey might start out;

1. Talk with your potential dog-match online using the chat feature. Talk about your dogs personality a bit and see if your match is keen for a park playdate. At this point, you may need to give a bit more location info away…for example saying I live in Freshwater, about a 10 minute walk inland from the beach. Once you have some vague location details about each other you can work out a park that will be easy for you both to get to and arrange a time to meet up. 

2. At your first meet up you are checking out both dog and owner. This is important. You have to make sure the dogs get along and this is best done over a number of playdates. You are also seeing if you are compatible with the owner…. Not everyone has the same idea of how to look after his or her dog. By talking ‘dogs’ with your match you will soon start to see if there are similarities in the way you look after your dogs. 

Here are some great things to talk about: 

a. Inside / outside dog? 

b. What does your dog do when you aren’t home? 

c. How does your dog socialise with other dogs? 

d. How much exercise does your dog need / get? 

e. Funny destructive experiences (c’mon – we all have a few!) 

f. Any bad (or amusing) habits your dog has? Digging, barking, jumping fences, chewing, etc 

g. Dog aggression – does your dog eat/chase cats or birds, can’t be around children, has been known to play rough or show teeth with other dogs, has ever shown any aggression towards a person. 

h. What is your dogs recall like? Can he be trusted off lead and is this something that either of you feel comfortable with the other person doing? 

i. What does your dog eat? Any allergies, medical issues, etc to be aware of?

Most importantly, you want to take this new dog-match relationship slowly. The more time you spend with your dog match the better you will feel about if this is right or not. If your not feeling it, or the dogs aren’t a great match then there is no obligation to proceed.

What are the costs involved?

It costs $29 for your first year of Dogshare membership and just $9 for each year of subsequent use after that. This only applies in Melbourne & Sydney metropolitan postcodes at this stage (Sydney 2000 - 2234, Melbourne 3000 - 3207) but these zones will expand as we grow, particularly in the major cities of Australia. 

How do I know that there is anyone in my area? 

Shoot us a message. We are happy to chat with you before you make your membership purchase about our number of active locals in your area. 

What if something happens to my dog whilst in someone else’s care?

You should discuss emergency veterinary care with your dog-match before you leave your dog with anyone. This includes your local vet details, emergency contact numbers and any other preferences to vet care you may have (i.e. call me first then vet, etc). As a general rule of thumb, emergency veterinary treatment is just that – an emergency. Get the dog to the vet, ask questions later. Responsible dog owners would never question that logic.

You must keep in mind that the relationship you strike up with your new dog-match is no different to meeting someone at the local dog park. The success of the Dogshare concept relies on users to do their research, use best judgment and realise that like the real-world every interaction we make carries a small element of risk. So de-risk your own situation by spending the adequate time building up trust with your new dog loving pals. 

If you suspect that someone doesn't have the right attitude, or isn't displaying a good respect for a dogs well-being then please report this to us at hello@dogshare.com.au. 

What if there are no dogs in my area?

If you are in an area where there is no fees (All postcodes outside Melbourne & Sydney Metro) then you certainly haven’t lost anything by signing up and being the first in your area. You will need to check back every so often to see if new dogs have registered in your area. We have some really cool posters to put up at your local dog park and this is a great way to target dog owners in your location and encourage them to sign up. If you would like to pop some banners up for us we have little thank you packs for your time and effort so get in touch at hello@dogshare.com.au and we will sort you out.

We have enough coverage in Melbourne and Sydney metropolitan areas that there is a member in either your exact postcode, or a postcode immediately adjoining yours. Our coverage is better in highly built up areas (inner city) and so if you are on the city fringe and curious about Dogshare, please send us a note and we can chat with you about your particular area to make sure it's going to be a fruitful endeavour for you. We will also commit to recruiting new members in any area that is 'light' for memberships when someone joins our family. 

Do you have anything you would like to ask? Email us and we will do our best to answer any curly questions and add them to this list.